The Supervisors How-To Blog

A collection of  thought-provoking stories, leadership lessons, and tips for supervisors and managers at all levels of the organization.    Real · Timely · Relevant · Inspiring    Welcome to The Supervisors How-To Blog! As the author of this blog series, allow me to share how it came to be. I have trained more than

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Treat Your Employees Like Customers by Dianne Pearce

Treat Your Employees Like Customers

Have you ever encountered customer service that felt more like customer inconvenience? Maybe the person was too busy texting, maybe they said all the right things but sounded like a robot, or perhaps they were so busy defending themselves they couldn’t hear you in your time of need. If you

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The Supervisors How-To Blog

A collection of  thought-provoking stories, leadership lessons, and tips for supervisors and managers at all levels of the organization.    Real · Timely · Relevant · Inspiring    Welcome to The Supervisors How-To Blog! As the author of this blog series, allow me to share how it came to be.

Read More »

Is This the Right Time for You to Become a Supervisor?

Are you ready to take the leap into a leadership role? Becoming a supervisor requires energy, focus and fortitude as you spread your wings for the flight. Over the years I have coached many supervisors who were at various stages in their development — some were seasoned leaders, some new

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Stay on Course to Reach Your Goals

My father taught acrobatic flying, served in WWII, and worked many years as a corporate pilot. Therefore, I grew up with a love of travel and a fascination for airplanes. The influence of my father’s words and my frequent travel as a corporate trainer have given me a repertoire of

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Be Willing to Serve Your People

A CEO serving employees at a banquet, a supervisor bringing morning coffee to new parents, a shipping company president rolling up his sleeves and unloading a truck.  Over the years I have observed many senior leaders in a variety of situations — and the ones who really inspired me were

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